Connexions Hub Services maintains the Connexions-TW website on behalf of and with the support of the five local councils in Tyne and Wear.

Privacy Statement

We respect your privacy and always take appropriate steps to protect it. 

You can visit the Connexions-TW website without telling us who you are and without revealing any information about yourself.

Sometimes we will ask you to provide information about yourself, for example when you contact us using one of our on-line response forms. If you do complete an on-line response form we will record your IP address (your internet ID) to help ensure that responses are genuine.

Personal information will only be used for the purpose of responding to your requests for information, guidance or support or for responding to any feedback, suggestions or complaints that you send us.

We will not sell any personal information that you provide.

If, due to the nature of your request we need to refer you to one of our partner organisations, we will discuss this with you first. In most situations a referral will only be made after obtaining your prior consent. However we reserve the right to make a referral if we feel that you or someone else might be at risk or in danger.

Warranties and Disclaimer

We make every effort to ensure the information provided on this website is accurate and up-to-date. However, information changes regularly and we cannot guarantee that all information is correct. If you are unsure about anything you should always make an appointment with a Personal Adviser.

Connexions Hub Services specifically disclaim any warranties, expressed or implied, regarding any matter whatsoever relating to or referenced by our website, including but not limited to the implied usage of any information on the website.

Connexions Hub Services reserve the right to modify the information contained in this website without prior notification. In no event will Connexions Hub Services be liable for any indirect, coincidental, or consequential damages arising out of the use, or payments based on the information contained in this website how so ever caused.


You need Adobe Acrobat Reader to download and view the PDF leaflets available on our website. If you don't have Acrobat Acrobat Reader, get it here for free.


Links to external websites will always open in a new browser window. Connexions in Tyne
 and Wear are not responsible for the content or reliability of third party

Staying safe on-line

Many young people use the internet and other electronic devices almost every day - so staying safe while you are on-line is very important.