2006 - 2007 Comments Report                         

2006 - 2007 comments report

Between April 2006 and March 2007 Connexions received over 200 comments from young people, parents / carers and partner organisations. Feedback recorded included 156 compliments, 35 complaints and 12 suggestions.

As you can see from this chart,
compliments make up 77% of
the feedback we receive.

This chart shows the majority of comments we receive come from young people.  It also shows that we receive feedback from staff, parents and partner organisations.

The majority of comments received, 36%, were made using the 1 View…Your View leaflet, 27% by e-mail, 15% were in a written format either as a letter or a thank-you card, 13% were made by using the website and 9% were made verbally.

All of the compliments have been shared, and the complaints and suggestions have been investigated and resolved. Young people designed the 1 View…Your View leaflet and agreed the process that is used to record and respond to comments received.

Do you have a comment?

If you would like to comment on the service you receive from Connexions please fill in our on-line comment form or pick up a 1 View…Your View leaflet from one of our Connexions Centres.

Helen Hunter
Planning and Improvement Manager
30th April 2007

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