April 2006 [view other months]
During April a total of 16 ‘Comments’ were received these included 14 compliments and 1 complaint. 88% of comments received were ‘compliments’ this continues the high percentage return of positive feedback. The majority of comments received this month were by e-mail (75%). The majority of comments received were made by partner organisations (44%).
The table below shows the breakdown of comments received:-
| |
|
Parent/
carers |
Partners |
Staff |
Not
known |
Total |
% |
| Compliments |
3 |
0 |
7 |
4 |
0 |
14 |
88% |
| Complaints |
0 |
0 |
0 |
1 |
0 |
1 |
6% |
| Suggestions |
0 |
0 |
0 |
0 |
0 |
0 |
0% |
| Spoilt |
1 |
0 |
0 |
0 |
0 |
1 |
6% |
| TOTALS |
4 |
0 |
7 |
5 |
0 |
16 |
100% |
| |
Leaflet - 1 View Your View
|
Other written |
Website |
e-mail |
Verbal |
Totals |
| |
1 |
2 |
1 |
12 |
0 |
16 |
| All feedback |
6% |
13% |
6% |
75% |
0% |
100% |
What did people say?
Compliments from clients:
• I would like to thank you for all the help I received from you and will definitely
recommend your services to other people.
• A big thank you for running the event at our school
• Having a personal adviser is very useful and helpful. This is because they have given me advice and really helpful information about how to succeed in life.
They have helped me think of the options I want to take if I stay on at school. I have been able to share my opinions and thoughts with them and this had made me feel that I can talk to them without being uncomfortable.
Compliments from partner organisations:
• Please accept our sincere thanks for your attendance at the recent event, your
stall and the information provided to young people added an exciting dynamic to
the day.
• Thanks for supporting the recent event. It went down very well with students
and teachers.
• Connexions have given the project a tremendous amount of support. Your Personal
Adviser has developed the Connexions role with great enthusiasm and commitment,
and has brought about many new ideas in improving access to Connexions.
Complaints and Suggestions There were no complaints or suggestions received from clients or partner organisations this month.
Mick Towers
Quality Systems Co-ordinator
Planning and Improvement Team
4th May 2006
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