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"1 View...Your View" comments received

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August 2006 [view other months]

We continue to receive a high amount of positive feedback from young people, parents / carers and partner organisations, the majority of which are positive.

Feedback recorded during August included 14 compliments, 3 complaints, 4 suggestions and 5 general or spoilt comments.

Over 60% of the comments were received through the 1 View…Your View leaflet and 28% by e-mail. The majority of comments received were from young people (62%) and we continue to receive positive comments from partner organisations. All of the complaints and suggestions have been investigated and resolved.

The table below shows the breakdown of comments received:-

	Young people	Parent/ carers	Partners	Staff	Not known	Total	%
Compliments	7	0	6	1	0	14	54%
Complaints	0	0	3	0	0	3	12%
Suggestions	4	0	0	0	0	4	15%
General	5	0	0	0	0	5	19%
Spoilt	0	0	0	0	0	0	0%
TOTALS	16	0	9	1	0	26
%	62%	0%	35%	3%	0		100%

June 2006 pie chart

The pie chart on the left shows the different types of comments that we received for the period of August 2006.

What did people say?

Compliments from clients:

• Connexions has helped me a lot, my adviser always helps me
• You have been a great help to me over the years
• Advisor is very proactive in placing people into training
• Your service has been excellent
• Thank you for the good service
• I am pleased with the help I got
• Thank you for your contributions and rapid response to my requests for help
• Thank you for your assistance in making an open day successful

Suggestions

• Suggestion received from a young person regarding how we display vacancies is being considered

Complaints

• A publication was removed from display as it contained an incorrect telephone number

Helen Hunter
Planning and Improvement Manager
13th September 2006