Feb / Mar 2007 [view other months]
We continue to receive a high amount of feedback from young people, parents / carers and partner organisations. The majority of these (79%) are very positive and complimentary of the service delivered.
Feedback recorded during February and March 2007 included 23 compliments, 4 complaints and 2 suggestions.
The majority of comments received, 35%, were made using the 1 View…Your View leaflet, 24%by using the website, 17% made verbally, 14% by e-mail, and 10% were in a written format either as a letter or a thank-you card. The majority of comments received were from young people (48%). All of the complaints and suggestions have been investigated and resolved.
The table below shows the breakdown of comments received:-
| |
|
Parent/
carers |
Partners |
Staff |
Not
known |
Total |
% |
| Compliments |
11 |
4 |
6 |
2 |
0 |
23 |
79% |
| Complaints |
1 |
0 |
2 |
1 |
0 |
4 |
14% |
| Suggestions |
2 |
0 |
0 |
0 |
0 |
2 |
7% |
| TOTALS |
14 |
4 |
8 |
3 |
0 |
29 |
|
| % |
48% |
14% |
28% |
10% |
0 |
|
100% |
What did people say?
A sample of compliments from clients:
- Fantastic and understanding member of staff
- Real help to try and find a suitable job
- We met with an amazing and extremely helpful member of staff
- Connexions is very good
- Staff always willing to help
- Can help you with anything
- Thanks for helping me find a job
- Big thanks
- Very pleased with the help from Connexions staff
- Would definitely recommend other people coming here
- My Personal Adviser has been a big help
- Help and advice was very helpful
- Very friendly, always helpful, always beneficial
- Very helpful, always does the best for everyone
- Personal Adviser knows how to bring the best out in young people
- Website is really good, it helps me
Suggestions and Complaints:
- All related to internal processes, therefore details have not been reported.
Helen Hunter
Planning and Improvement Manager
23rd March 2007
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"1 View...Your View" comments received 