Jul, Aug, Sep 2007 [view other months]
85% of the comments received from young people, parents / carers and partner organisations in the second quarter of this year were positive.
During July, August and September 2007 we received a total of 333 compliments, 5 complaints and 1 suggestion.
The majority of comments recorded were from young people and we continue to receive a number of comments from parents / carers, partner organisations and Connexions’ staff.
The majority of comments were received via email, by using the 1 View … Your View leaflet, letter or thank-you card. and via our website. A response was given to the suggestion. The 5 complaints were dealt with promptly, 2 of which were regarding the lack of part time job vacancies for young people.
The table below shows the breakdown of comments received:-
| |
|
Parent/
carers |
Partners |
Staff |
Not
known |
Total |
% |
| Compliments |
12 |
4 |
11 |
6 |
0 |
33 |
85% |
| Complaints |
3 |
0 |
2 |
0 |
0 |
5 |
13% |
| Suggestions |
0 |
1 |
0 |
0 |
0 |
1 |
2% |
| TOTALS |
15 |
5 |
13 |
6 |
0 |
39 |
|
| % |
38% |
13% |
33% |
15% |
0 |
|
100% |
How comments were received
26% written
36% by email
28% by leaflet
5% from our website
5% verbal
What did people say?
A sample of compliments from clients:
- ‘Thank you for helping me find a job’.
- ‘Online job search and application system is useful’, resulting in a job for the young person.
- ‘I was very happy with the service from Connexions’.
- ‘Connexions are good’.
- ‘Thanks for the information it was very helpful.
- ‘Thank you for a great time on work experience’.
- Comment from a parent stating ‘the Adviser was extremely courteous and knowledgeable’.
- A partner commented that a Personal Adviser was a real credit to Connexions.
- Comment from a partner ‘ thanks a million, keep up the excellent work, you are changing young people’s lives’.
Do you have a comment?
If you would like to comment on the service you receive from Connexions please fill in our on-line comment form or pick up a 1 View…Your View leaflet from one of our Connexions Centres.
Helen Hunter
Planning and Improvement Manager
23rd October 2007
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