"1 View...Your View" comments received       

June 2005 [view other months]

During June 2005 we received 21 comments. There were 11 compliments, 6 complaints and 4 suggestions.

The table below shows the breakdown of comments received:-

There was also 1 compliment, 2 suggestions and 3 complaints from unknown sources.

The pie chart on the left shows a breakdown of the number of Compliments, Complaints and Suggestions that we received between April and June 2005.

What did people say?

Compliments

We received extremely good comments from our clients, parent/carer, partners and staff, during the month of June, showing that our services are valued by a range of people on whom we have an impact.

Here is a sample from clients:

- very helpful with creating CV - ‘I could not have done this myself’
- great organisation that can help out anybody at a young age. Many of my friends have had help and now they are trying to help me out and I have the utmost trust in them
- PA was very helpful
- I have been very lucky, thanks to the PA’s help with filling in lots of forms and more
- very helpful when I have been in, advisers take a lot of their time helping to look for work
- very helpful, great staff, great wide variety of jobs

Compliment from parent:

- the staff are always pleasant and very helpful to both of my children

Some compliments from partner organisations and
within our organisation:

- thank you for the support with enrolment of students and attendance of events. It gives us great confidence to know that we have the continued support of a student-orientated organisation like Connexions.
- extremely impressed with the evaluation report for the Get Up and Go campaign. The report is to be used as an example of good practice – ‘you have now set the benchmark for other reports’ – (from partner and internal source).
- thanks to the NVQ team for help and support and deserved recognition for the peer supervision they provide

Complaints

Concerning the Internet site – ‘got pop up ad’ and ‘the back button wouldn’t let me out’
After an intensive investigation the problems encountered could not be replicated. The most likely reason why this happened is that the person complaining had ‘spyware’ installed on their PC which would generate pop up adds when various websites are visited. The Connexions website does not use pop ads or pop windows.

Parent complained about the accuracy of information given by a PA concerning the process to seek employment at a shopping centre. A communication was sent to the site which had gave out this information, informing them of the situation and advising them to review and where appropriate update the process for applying for jobs in the shopping centre. A response was also sent to the parent thanking them for highlighting this situation and that measures had been taken to review this process to ensure more accurate information would be given in the future.

Suggestions

An anonymous person suggested adding the ‘employment4student’ link onto the Connexions website. Investigation revealed that that particular site was a profit-making site, therefore, it was not considered appropriate to add the link.

Suggestion that it would be helpful if brief details where given on vacancy notices of types of duties, what a manufacturing trainee actually does and information on what is involved in working on a production line. Upon investigation it could not be identified where this person obtained the ‘trainee vacancy notice’. Connexions do advertise vacancies with basic details and include contact numbers and information of how to contact the relevant department and offices should they require more detail.

Compiled by Joyce Kennedy
Quality Systems Co-ordinator
Connexions
22nd July 2005

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