June 2006 [view other months]
This is what Connexions users had to say about our service.
All types of feedback recorded during June produced 12 compliments, 2 complaints, 2 suggestions and 2 general comments.
The majority of comments received were through the website (37%) and e-mail (29%). The majority of comments received were from young people (48%). Detailed analysis of all the feedback received this month is included in the attached tables with a representative selection of comments.
The table below shows the breakdown of comments received:-
| |
|
Parent/
carers |
Partners |
Staff |
Not
known |
Total |
% |
| Compliments |
2 |
3 |
7 |
0 |
0 |
12 |
56% |
| Complaints |
2 |
0 |
0 |
0 |
0 |
2 |
10% |
| Suggestions |
1 |
0 |
1 |
0 |
0 |
2 |
10% |
| General |
2 |
0 |
0 |
0 |
0 |
2 |
10% |
| Spoilt |
3 |
0 |
0 |
0 |
0 |
3 |
14% |
| TOTALS |
10 |
3 |
8 |
2 |
0 |
21 |
|
| % |
48% |
14% |
38% |
0% |
0 |
|
100% |
| |
Leaflet - 1 View Your View
|
Other written |
Website |
e-mail |
Verbal |
Totals |
| |
1 |
4 |
8 |
6 |
2 |
21 |
| All feedback |
5% |
19% |
37% |
29% |
10% |
100% |
The pie chart on the left shows the different types of comments that we received for the period of June 2006.
What did people say?
Compliments from clients:
• I have had great help and support from Connexions. They have helped me decide what I wanted to do in the future and also at college.
• Connexions used as an example of good practice for reducing NEET figures at a national conference.
• Thanks from a partner organisation for Connexions help in publicising their open day. Feedback showed that most people had heard about the event from Connexions.
Suggestions
• One client asked for more information and help regarding Work Experience and places. Connexions are now in the process of adding more information and support onto the website and are in the process of developing a more interactive package of work experience support materials that will be ready for use in the Autumn Term.
Complaints • Complaint from a client identifying that a web link on the Connexions website was not working. Investigations confirmed the link was not working due to a setting error the problem has now been resolved and the link is now working.
• One anonymous complaint was received regarding access to websites from Connexions ‘public computers’. The investigation revealed that no problems had been experienced with access to the internet although Connexions continues to block access to an increasing number of unsuitable sites.
Mick Towers
Quality Systems Co-ordinator
Planning and Improvement Team
3rd July 2006
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