"1 View...Your View" comments received       

March 2005 [view other months]

During March 2005 we received 30 comments. There were 20 compliments, 7 complaints and 3 suggestions.

The table below shows the breakdown of comments received:-

There were no comments from unknown sources.

What did people say?

Young people: Here are some of the compliments received from Young People during March 2005:

•  a special ‘ big thank you’ from one young person for help which resolved a serious
   problem
• ‘staff are very helpful and spent a lot of time talking through different opportunities’
• ‘ the services have been of good use so far to me’
• ‘advisers are easy to talk to’
• ‘ I think the staff at ‘Connexions’ are very helpful’
•  Praie for the i-fax information file – ‘I wanted to praise you for making this book as
   me and my buddy have found it very useful for planning our lives’
• ‘I found the Website very helpful and informative. It is quite clear for young people to
    understand. It is very suitable for young people. Overall I would rate the site 9 / 10’
• ‘the ifax information pack is very useful and has helped me plan my future. My eyes
   have been opened to the number of different choices available to people of my
   generation and I have taken these choices into account while making my decision’
• ‘I am very impressed with the service provided for myself and other under 19’s. It is
  very motivating to know that there are people who want to help you. The staff were
  exceptionally nice and helped me immensely. I will gladly return in the future. Thanks
  for this beneficial provision.’
• ‘the person who dealt with me was very helpful, I really appreciated the help and
  giving me different ideas and options.
• ‘I think Connexions are great people they help you and give advice when you need it
  and they have helped me a lot’.

Partners: Here are some of the compliments received from partner organisations during March 2005:

• One of our media partners in the ‘Get Up and Go’ campaign reported 2 parents calling the station following the North Tyneside event on the 26th Feb to congratulate ‘Connexions’ on the event and encourage people who missed the event to attend the one to be in Gateshead. This led to Galaxy radio inviting our Information and Communications Manager for an interview on 1st March to promote future events.

- Several partner organisations complimented:

• ‘thank you for the much valued contribution of informative comments at the panel
   discussion’
• ‘thanks for efforts, help and advice’
• input highlighted as ‘good practice and well done for all the hard work’
• ‘thank you for letter relating to grant funding, it was really helpful’
• ‘thank you very much for the excellent two day (Spring) conference. It was
   informative and I found meeting the other staff very beneficial.’

Schools: Here are some compliments received from schools during March 2005:

• ‘just to say thank you for all the hard work you put in to the library, it is excellent the way we wanted it, thanks again.’

Suggestions: Here are some of the suggestions we received during March 2005:

A young person commented that a ‘bit more colour was needed at a delivery site’. The site mentioned was a Connexions access point and we are unable to implement any actions as the premises are not owned by Connexions.

Complaints: Here are some complaints received during March 2005:

• A young person complained about being interviewed in a busy room. On investigation the room used was not in a ‘Connexions’ delivery site. The young person was informed of the location of the Connexions sites along with details of two PAs and relevant contact numbers to organise a time for a private interview.

• A young person complained about the location of the holes, which were punched in the 1 View…Your View leaflet included in the i-fax packs. If the holes were punched at the top it would interfere with printed text on the leaflet. A list of different ways to make a ‘comment’ to Connexions was relayed, including were to get leaflets without the holes. The response also stated that the comments made would be considered when the leaflet is next re-printed.

• Two young people complained about the design of the ceiling at one of the Connexions delivery site. Both were responded to, thanking them for their views, and letting them know that their views will be taken into consideration during the next review for improvement to premises.

Compiled by Joyce Kennedy
Quality Systems Co-ordinator
Connexions
11th April 2005

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