"1 View...Your View" comments received       

September 2005 [view other months]

September was an exceptional month (the highest return within a month since the process was introduced) for receipt of ‘comments’ for Connexions. A total of 38 ‘Comments’, included 29 compliments, 6 complaints and 3 suggestions. 76% of comments returned being ‘compliments’ continues the current upward trend of positive feedback. The majority of comments received are completed on 1 View…Your View leaflets and the majority of comments are made by young people.

The table below shows the breakdown of comments received:-

There were also 3 compliments and 1 suggestion from unknown sources.

What did people say?

Compliments from clients:

- Connexions is a great place for youths and school leavers when searching for a job and have supplied great activities
- The website is very helpful for people my age and over
- Thank you very much for helping me find childcare for my baby so I can go back to college
- Connexions helped me today, they are very friendly and happy people
- Thanks for your help
- Thank for the great job, they are truly doing a great job, thumbs up for you
- I was made to feel welcome and the meeting was relaxed and comfortable, the people are really friendly and everyone tries to help you
- Receptionist is helpful and kind
- praise for the receptionist for offering information and advice on CV’s and direction towards vacancies
- cool

Compliments from parents/carers:

- Staff are more than helpful and helped to make it possible for my son to get a good job
- About the work a PA carried out with a young person (YP) – ‘got the YP to open up, be enthusiastic, stay focused and actually achieve something he wanted for himself and which makes him happy. Quite a result I would say.’
- Exceptionally good, staff extremely helpful and very pleasant and friendly

Compliments from partner organisations:

- Praised project management and that specialist knowledge and skills were invaluable
- Fantastic support Connexions staff give and that they couldn’t have been more helpful and constructive
- A professional workforce
- Input and support for (Voluntary and Community) nevent was most appreciated
- Connexions have helped to develop a better dialogue within the sector as well as supporting many exciting and original programmes, they work very well and is an example of good practice
- Excellent service provided by Connexions via PA, invaluable knowledge and experience is an asset and the PA showed a shining example of interagency work
- Thank you for the input and commitment to extremely successful event

Compliments from Connexions staff (internal supplier/customers)

- thank you for delivering information, which went beyond what was requested, at short notice
- thank you for the very good support received at an employer event
- thank you for the hard work reviewing and producing new documents
thank you for the excellent training programme which provides opportunity for staff to develop their skills, knowledge, improve performance and develop professional practice

Suggestions

- Suggestion received to add a direct link to a partner site onto the Connexions Website. This has been completed.
Suggest that apprentices should be paid a minimum wage. This issue is controlled by government policy and since the suggestion was anonymous no action could be taken.

Complaints

- information given to young people on job vacancies which was found to be out of date – the jobs had been suspended. An apology was made and the situation resolved – staff were reminded of timely updates to job vacancies.
- complaint on break in confidentiality was investigated and subsequently no evidence found to substantiate the complaint. The young person was contacted and after discussion ‘went away happy’.
- Website button directed to wrong ‘pages’ for competition. Connexions were aware of the problem and work was in progress to correct it. Two young people were informed of when actions would be complete to correct this issue.

Joyce Kennedy
Quality Systems Co-ordinator
Planning and Improvement Team
9th August 2005

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