Sep / Oct 2006 [view other months]
We continue to receive a high amount of feedback from young people, parents / carers and partner organisations, the majority of which are very positive and complimentary of the service delivered.
Feedback recorded during September and October included 29 compliments, 8 complaints and 1 suggestion.
The majority of comments received (33%) were in a written format either as a letter or a thank-you card, 22% used the 1 View…Your View leaflet, 19% by e-mail and 17% from the website. The majority of comments received were from young people (42%).
All of the complaints and suggestions have been investigated and resolved.
The table below shows the breakdown of comments received:-
| |
|
Parent/
carers |
Partners |
Staff |
Not
known |
Total |
% |
| Compliments |
11 |
4 |
7 |
7 |
0 |
29 |
80% |
| Complaints |
3 |
2 |
0 |
1 |
0 |
6 |
17% |
| Suggestions |
1 |
0 |
0 |
0 |
0 |
1 |
3% |
| TOTALS |
15 |
6 |
7 |
8 |
0 |
36 |
|
| % |
42% |
17% |
19% |
22% |
0 |
|
100% |
What did people say?
A sample of compliments from clients:
- Thank you so much for all your help
- Thanks to your advice we have successfully negotiated a difficult period
- I would like to thank all staff involved with my son, your
work does not go unappreciated
- Thank you for delivering an interesting and beneficial presentation
- Connexions Advisers are very helpful, they are very good at what they do
- Thank you for what you have done for me
- Reception staff are very polite and all staff welcome us with a smile
- Adviser is very helpful and is being very kind
- I find Connexions very helpful
- Connexions website is really useful as I found the information I needed
- Congratulations on a job well done
- Adviser absolutely marvelous, made it seem as if it was a pleasure
to give me the information I needed
- Thanks for support at a difficult time
- Thank you for helping us
- Connexions have been great
- Very impressed with staff
- Like to thank staff as they have helped us a lot Complaints
Complaints from clients:
- Some young people had difficulty logging onto the vacancy part of the website. Contact was made and support was given to ensure they could get access.
Helen Hunter
Planning and Improvement Manager
6th October 2006
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"1 View...Your View" comments received 